Shipping Options

Express Delivery/JP Post EMS Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee.
Standard Delivery/International Parcel Post Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 30 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.

Payment Methods

Available Payment Methods

  • Credit Card

Remarks

Credit Card (Strip) We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•DISCOVER
•JCB
•Diners Club
•others
PayPal We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

Within 7 days of delivery of a shipment, you may return items you purchased
from FORTUNA Tokyo, only when a defect is found for a full refund.We cannot accept returns for the following types of items: Used items.
Items returned more than 7 days after delivery, whatever the reason.Shipping charges and handling charges (including COD handling charges) will be refunded only if the return is a result of our’s error.Note: we cannot accept returns of damaged and defective items.